Streamlining ITSM During Mergers and Acquisitions with Jira Service Management
Mergers and acquisitions bring about significant changes in organizations, requiring leaders to navigate the integration of new departments and align the technology and systems of two distinct companies. Within this process, various aspects fall under the purview of the organization’s IT Service Management (ITSM) strategy. These include tasks such as issuing updated email addresses, providing laptops, granting access permissions, and establishing streamlined workflows for newly integrated teams. These ITSM efforts play a vital role in ensuring a smooth transition and effective collaboration during this transformative period.
During a merger or acquisition, the influx of additional employees and customers places a heavier workload on IT and operations teams, who must handle a larger volume of incident management and service desk requests, especially during the initial stages when employees may have more inquiries. As the employees adjust to the new working environment, the IT and operations teams also face the challenge of managing double the amount of technology compared to before. Despite the daunting process of integrating two companies, both operationally and culturally, a merger or acquisition presents an opportunity for decision-makers to implement changes that position the teams for future success as a unified organization. To facilitate this transition, ITSM tools like Atlassian’s Jira Service Management play a crucial role in simplifying and streamlining the process.
Jira Service Management (JSM) is a platform that facilitates seamless communication and response to requests from employees and customers. Lesedi La Se Chaba has successfully supported numerous organizations in utilizing JSM during mergers and acquisitions, relying on its pre-built templates and customization options. It enables organizations to deliver efficient and collaborative IT service management; essential for ensuring smooth operations during the transition and maintaining a high-functioning business environment.
Enhancing Efficiency and Fostering Trust through User-Friendly Experience
Jira Service Management (JSM) simplifies the onboarding process during mergers and acquisitions by offering pre-built templates that reduce learning curves. These templates cover various service management areas, allowing IT and operations leaders to quickly establish workflows for specific teams or use-cases. Organizations can easily customize JSM templates to align with their unique goals and ways of working. This flexibility enables teams to adapt to the changes resulting from a merger or acquisition and tailor their approach accordingly. The streamlined process for submitting service requests using JSM templates empowers new employees and encourages their engagement, particularly for those adjusting to multiple changes and seeking assistance during the transition.
Centralized Tool Helps in Better Team Collaboration
Streamlining collaboration is a critical challenge for organizations undergoing mergers and acquisitions, as each team often brings its own preferred tools and workflows. However, sticking to individual platforms hinders unity and effective teamwork. Consolidating all requests onto Jira Service Management (JSM) mitigates silos, providing IT and operations leaders with comprehensive visibility and eliminating confusion caused by multiple applications. Furthermore, working within a single system enables teams to promptly identify areas requiring attention. JSM’s advanced reporting and analytics features facilitate the identification of recurring requests, allowing for prioritized and collaborative resolutions.
Why You Should Collaborate with Atlassian Partner?
Lesedi La Sechaba boasts two decades of experience in successfully onboarding organizations from various industries and sizes to work management systems. As an accredited Atlassian Solutions Partner, we specialize in delivering exceptional support for Jira Service Management (JSM). Our firsthand experience with JSM in our internal operations, coupled with our extensive integration expertise, enables us to understand the specific needs of organizations undergoing organizational changes and ensure the long-term success of their IT service management. Whether you require assistance with JSM implementation, configurations, or ongoing monitoring, our dedicated team of Atlassian experts is committed to helping your platforms adapt and thrive alongside your evolving organization.